Refund & Return Policy

We stand behind our products. Please review this policy before ordering.

Retail Orders

All sales are final once shipped. For safety and compliance reasons, we do not accept returns or exchanges of consumable hemp products.

  • Damaged / Incorrect / Missing items must be reported within 72 hours of delivery. Include photos of the shipping box, packing materials, and product.
  • Approved issues may be resolved with a replacement or store credit at our discretion.

Tip: Keep packaging until an issue is resolved; carriers often require it for claims.

Wholesale & Bulk Orders

Due to the nature of wholesale supply, all bulk/wholesale sales are final.

  • Request and review COAs and confirm strain/quantity before purchase.
  • Fulfillment issues (damage, incorrect items, shortages) must be reported within 48 hours of delivery with photos and packing slip.
  • Resolutions may include replacement shipments or credits toward future orders.

Compliance Notice

All products are hemp-derived and intended for use only where legal. It is the customer’s responsibility to understand and comply with state and local regulations before ordering.

  • We cannot accept returns or issue refunds for packages refused, seized, delayed, or destroyed due to state/local regulations at the destination.
  • We do not refund shipping fees once an order has been shipped.
Order Changes & Cancellations
We try to process orders quickly. If you need to change or cancel, contact us immediately. Once an order is packed or shipped, changes/cancellations are no longer possible.
Lost or Stolen Packages
If tracking shows delivered but you didn’t receive the package, check with your household and neighbors first, then contact the carrier. We’ll assist where possible, but we aren’t responsible for misdelivered or stolen packages after carrier confirmation.
Non-Returnable Items
For health, safety, and compliance reasons, all consumable hemp items are non-returnable once shipped. Opened products, clearance items, and freebies/gifts are also not returnable.
Quality Concerns
We batch-test and inspect inventory prior to shipment. If you believe you received a defective or expired product, contact us within the time windows above with photos and your order number for review.

How to Request Support

Please include your order number and clear photos (box, packing materials, product, and label) so we can help quickly.

  • Live Chat on our website
  • Telegram: @SleepyCafeUS
  • Email: contact@sleepycafe.us

Support hours: Monday–Friday, 11 AM–9 PM EST.

Need help with an order?

We’re here to help with shipping issues, damage claims, and wholesale questions.

This policy may be updated at any time to ensure legal and regulatory compliance. Last updated: Sept 2025.